If you have an appointment with Citizen Service (Borgerservice) at Dokk1 to get your CPR number your NemID may be issued during the same appointment. If you have been in Denmark for a short period of time, you have to bring along a witness to a citizen service centre to confirm your identity in order to obtain NemID. This witness must testify with a sworn statement.
If you have already obtained a CPR number you will need to book an appointment with Citizen Service to have your NemID issued. Please inform yourself of the requirements for obtaining a NemID below before booking an appointment.
In need of a new NemID code card?
If you have a NemID and have run out of codes on your code card, you can request for a new one online.
You may also order extra code cards if you have not run yet run out of codes, but needs to be sure that you have enough codes e.g. if you are leaving Denmark but still in need to access e.g. your digital post from abroad.
NemID will be replaced by MitID in 2022
During 2022 NemID will be replaced by MitID. MitID is the next generation of online two factor authentication as used for the same purposes as NemID.
What is NemID?
NemID consists of User ID, a Password and a code card with codes (one-time codes). When you log on, you enter first your User ID and your Password, and then a code from your code card.
The code card is a small laminated card, the size of a credit card, carrying printed codes (one-time codes).
MitID replaces NemID
On 31 October 2022, the Danish banks closed down the use of NemID. This means you can no longer use NemID to access your online or mobile banking, nor can you authorise card payments online with NemID.
Over time, you will find that there are fewer and fewer options for using NemID. When NemID is phased out on other private and public websites and self-services, you will not be able to use these until you have MitID. If you have NemID today, and you want to continue to serve yourself online, you need MitID. The final shutdown of NemID will take place on 30 June 2023.
MitID is replacing NemID
More than 4.8 million people have already got MitID, so it is well on its way to replacing NemID. All NemID users who need to continue using digital self-services must switch to MitID.
On 31 October 2022, the Danish banks closed down the use of NemID. This means that you can no longer use NemID to access your online or mobile banking, nor can you authorise card payments online with NemID.
If you haven't gotten MitID yet, you can still get it: for a limited time, you will still be able to migrate with NemID on MitID.dk, but scanning your passport in the MitID app or issuing it in the Citizen Service will be the future way to get MitID.
Over a period of time, you will find that there are fewer and fewer options for using NemID. When NemID is phased out on other private and public websites and self-services, you will not be able to use these until you have MitID. If you have NemID today, and you want to continue to serve yourself online, you need MitID. The final shutdown of NemID will take place on 30 June 2023.
The transition to MitID will take place over a longer period, which means that you can slowly get used to using your new ID, while still being able to use NemID in many places.
Shutting down the Secure Email solution
The Secure Email solution known from NemID will not be continued in MitID. If you are a user of Secure Email in NemID, you will not be able to send and receive emails through NemID when NemID is shut down. MitID can also not be used to decrypt old emails encrypted with NemID. When NemID is shut down, you will have lost access to your emails encrypted with NemID, which is why the Danish Digitisation Board recommends that you save your encrypted emails in PDF format before mid-2023 if you want to continue to be able to read them.
MitID Erhverv replaces NemID employee signature
NemID also closes NemID for Business, which includes NemID employee signature. If you currently use NemID employee signature through your work or your association, your company or association will be invited to join MitID Erhverv (MitID Business).
What is MitID?
The Danish national eID, MitID, is every resident’s personal key to digital services in Denmark, including self-service solutions provided by the public sector.
In Denmark, your contact with the public authorities and many private companies starts on the internet. In a large number of areas, you are obliged to use digital self-service.
In order to access digital self-services, you need MitID which is your personal digital ID for login and digital signature. It allows citizens to access their public services 24 hours a day.
In the public sector this applies, for example, when you:
- change your address
- apply for childcare
- see your tax
- choose a doctor
- read your Digital Post
- leave Denmark.
Apply for MitID
You can get MitID through the MitID app if you have a Danish passport and access to a smartphone.
You can also apply for MitID by contacting your local municipality’s Citizen Service.
If you do not have MitID and, for instance, have received a summons from your hospital that you need to read immediately, you should contact your local municipality’s Citizen Service and apply for MitID.
It is important that you bring valid identification in order to receive MitID.
How do I obtain NemID?
MitID is replacing NemID. As default, you need to obtain MitID instead of NemID. If you want to access your online banking and other public and private digital services you need MitID.
If you still want NemID then read more below on how to obtain NemID. You can obtain NemID when:
- You have a Danish CPR number
- You have reached the age of 15
- You are able to meet the ID requirements.
You don't need to be a Danish citizen. You can obtain NemID if you have a CPR number and valid ID. It is important that you have valid ID. Read more about valid ID in the section below.
There are two ways to obtain NemID. You can:
- Obtain NemID via personal appearance at a Citizen Service centre. Remember to book an appointment at the Citizen Service centre and bring valid ID.
- If you are living abroad you can order NemID online on the NemID website (requires Danish passport or Danish driving licence). You will need to pick up your temporary activation password at a Danish representation in the country you live in.
Help with NemID
If you need help with NemID, you are always welcome to contact a Citizen Service centre.
You can also contact NemID support.
Call support: +45 72 24 70 50
Monday to Friday: 08.30 – 20.00
Saturday, Sunday and public holidays: 10.00 – 16.00
24 December and 31 December: 10.00 – 14.00