Q&A for Nordic students
Deadline for showing up at Dokk1 / Citizen Service
During the online application process for applying for a CPR number you will meet the sentence below.
"All persons (including any children) must, within 5 days of you fulfilling the conditions for being registered in Denmark, attend the local Borgerservice (Citizen Service) in the municipality you are moving to, or in the International Citizen Service centre linked to the municipality to which you are moving"
Please disregard the deadline of 5 days. We have arranged special registration days for international students new to Aarhus and you must therefore book an appointment to show up with Citizen Service at Dokk1 on one of the dates specially allocated for students. These are mentioned in the guide on how to apply for a CPR number.
I already have a CPR number from a previous stay in Denmark. What do I do?
If you already have an administrative CPR number / a tax number, or have previously had a CPR number from a previous stay in Denmark you should not apply for a CPR number online.
You must still book an appointment with Citizen Service using the link above to show up in person at Dokk1.
You must bring the following documents:
- Proof of your social security number from your home country (citizens from the Faroe Islands must bring their P-number)
- Passport or national ID with photo (must include your place of birth)
- Proof of your address in Denmark e.g. a rental contract
- The entry form below (fill in the form before appearing at Citizen Service)
- If applicable: Marriage certificate (even if your partner is not accompanying you), divorce certificate, death certificate (if you are a widow(er)), birth certificate for any accompanying child under 18, documents concerning legal custody, if you are not married to your child's other parent.
Your documents must be in Danish, English or German.
What is a CPR number?
All citizens residing in Denmark are registered in the Civil Registration System with a personal CPR number. The number consists of the date and year of your birthday and four extra digits.
With the CPR number you are entitled to all public healthcare benefits (going to the doctor, hospital etc.)
Why must I appear in person at Dokk1 at a certain date?
We have made a special event at Dokk1 for the registration of new international students in Aarhus so that you can apply online for a CPR number and appear in person to get your CPR number and NemID faster than with the normal procedure.
You will be shown the next available time slot at the registration event. This is an effort to secure that all students get an appointment and to secure a flow in the registrations at Dokk1.
Can I show up at Citizen Service (Borgerservice) at Dokk1 without an appointment and get a CPR-number?
No.You need to have an appointment. You will find the link to book an appointment under Step 1 in the guide.
Please call us at +45 89401030 if you need help to book an appointment. If this is your first time applying for a CPR number you must have applied for a CPR online before you appear at Dokk1 to finish your registration.
How do I book an appointment with Citizen Service (Borgerservice) if I do not have a Danish phone number?
If you do not have a Danish phone number, you can type in your email-address. You will then receive an email with an 8-digit number which will serve as your booking number for your appointment at Dokk1.
When you arrive for your appointment with Citizen Service at Dokk1, you must type in the 8 digits at the check-in stand in the arrival area.
I cannot find my reservation number for my appointment with Citizen Service at Dokk1, what do I do?
You need the reservation number to check-in when you arrive at Citizen Service at Dokk1. You have received either an SMS if you have used a Danish phone number to book an appointment with Citizen Service or an email containing your reservation number, if you typed in your email address when booking your appointment. Check your spam filter, in case the email is not in your inbox.
If you still can’t find the email please call Citizen Service (Borgerservice) at +45 89 40 10 30 or send us an email at firstname.lastname@example.org. Tell us your full name and the date and time you have booked the appointment. We will then find your reservation number in the system.
I cannot find my receipt from the online registration. Do I need to apply for the CPR-number again?
We can always find your online registration, if you bring your ID when you show up at Citizen Service at Dokk1. Please do not apply again.
I have forgotten to upload a document to my application for the CPR-number. What do I do?
When you show up at Citizen Service at Dokk1 to get the CPR-number, you need to bring the physical document (not on your phone) and tell us that you haven’t uploaded it. We will then upload the document.
How do I cancel the appointment I've made for appearing at Dokk1 to finish my registrations?
When you booked your appointment for the registration event at Dokk1 you typed in your Danish phone number or your email address.
A booking number was sent to you in an SMS or by email along with a description of how to cancel your appointment.
If you are unable to find the SMS or the email, please call Citizen Service at +45 89 40 10 30. We will then help you cancel or change your appointment.
What do I do if I plan to stay in Denmark for a longer period than first assumed?
You will automatically be registered as having left Denmark, on the date of departure you have provided us with.
When you are registered in the Civil Registration System (CPR) as having left Denmark, you simultaneously lose your social security in Denmark.
It is therefore important that you contact us at +45 89 40 10 30 so that we can cancel or change your date of departure.
What if I leave Denmark earlier than expected?
If you leave Denmark earlier than expected you must report your departure at lifeindenmark.dk using your NemID.
What if I don't receive my yellow health insurance card?
If you do not have your name on your mailbox, the card will be returned to Citizen Service at Dokk1.
Come by Citizen Service to pick it up. We will keep the yellow card up to 6 months. If we no longer have your card, you will need to pay for a new one.
My name is misspelled on my yellow health insurance card. What do I do?
It is very important that your name is spelled correctly. Call Citizen Service at +45 89 40 10 30. We will make sure that you receive a new card with a correct spelling of your name.
What if I am going abroad for a certain period and plan to come back to Denmark. Do I need to register my departure?
MitID - activation and how to get help
Please follow this guide on how to activate your MitID and what to do if you experience problems scanning your passport or Identification card (applies only to Schengen countries).
I didn't find the answer to my question. What do I do?
If you didn't find the answer to your question please call Citizen Service at tel.: +45 89 40 10 30.