Q&A for EU/EEA and Swiss students
Deadline for showing up at Dokk1
During the online application process for an EU residence document, you will be asked to appear in person at SIRI within 14 days of submitting the application.
Applying for a CPR number online, you will also be met by a deadline of showing up at Citizen Service within 5 days.
Please disregard these deadlines. You MUST instead book an appointment to show up at Dokk1 to finish your registrations on one of the dates specially allocated to registering new students. These dates are mentioned in the guide on applying for an EU residence document and a CPR number on this website.
The sentence you'll meet when applying for an EU residence document, which you should disregard:
"You must appear in person at SIRI within 14 days of submitting the application
You must appear in person at the time and in the branch office for which you have booked an appointment. You must bring your photo ID (passport or national ID card). Only when you have identified yourself this way and have been linked to your application will we consider your application to be submitted."
The sentence you'll meet when applying for a CPR number which you should disregard:
"All persons (including any children) must, within 5 days of you fulfilling the conditions for being registered in Denmark, attend the local Borgerservice (Citizen Service) in the municipality you are moving to, or in the International Citizen Service centre linked to the municipality to which you are moving"
What is an EU residence document?
An EU residence document is proof of a right that you, as an EU/EEA or Swiss citizen, have when you enter Denmark if you meet the conditions for grounds for residence under EU rules. This means you have the right to reside, work or study in Denmark with or without an EU residence document.
However, you need the EU residence document to get a CPR number. With the CPR number, you are entitled to all public healthcare benefits (going to the doctor, hospital, etc.)
At your registration at Dokk1:
- SIRI (the Danish Agency for International Recruitment and Integration) will provide you with the EU residence document (provided that you have uploaded all required documents before you appear in person at Dokk1)
- Citizen Service from the municipality of Aarhus will subsequently issue you with a CPR number (you must have applied online for a CPR number before appearing at Dokk1 and bring all required documents)
When you get your EU residence document in your hand by the state authority SIRI, please check that your name, birthday, and nationality are correct.
What is a CPR number?
All citizens residing in Denmark are registered in the Civil Registration System with a personal CPR number. The number consists of the date and year of your birthday and four extra digits.
With the CPR number, you are entitled to all public healthcare benefits (going to the doctor, hospital, etc.)
You need an EU residence document to get a CPR number. You must also have a permanent address and your stay in Denmark must exceed three months.
At your registration at Dokk1 the state authority SIRI will provide you with the EU residence document (provided that you have all required documents with you) and Citizen Service from the municipality of Aarhus will issue you with a CPR number (you must have applied online for a CPR number before appearing at Dokk1 and bring all required documents)
What if I have questions regarding my EU residence document?
If you have questions regarding the EU residence document, please contact the state authority SIRI (Danish Agency for International Recruitment and Integration).
Write to SIRI or call SIRI at tel: 72 14 20 04
Telephone hours are:
Monday 9.00 - 14.30
Friday 9.00 12.00
I'm told to type in my Person ID when applying for a CPR number online - what do I do?
Please disregard this request.
Your Person ID will be stated on your EU residence document (called a registration certificate in the self service solution) from SIRI. Since you will get the EU residence document when you register at Dokk1, you are not able to type in the Person ID.
When applying for a CPR number I'm asked to upload my EU residence document. What do I do?
Since the EU residence document will be issued to you at the registration event at Dokk1 you may disregard this request.
If you bring all the required documents to the registration event at Dokk1 you will be issued with the EU residence document by the state authority SIRI.
Afterwards, you will be issued with a CPR number by Citizen Service which is part of Aarhus Municipality, provided that you have registered for a CPR number online and have brought all the relevant documents.
I am reentering Denmark after a period abroad. What do I do?
As a student from the EU/EEA or Switzerland re-entering Denmark you must:
- Reapply for an EU residence document online
- Book an appointment to finish your registration for an EU residence document and get registered with a CPR number (you should not apply for a CPR number online). Bring the documents below.
You must bring the following to Dokk1:
1: Your original Passport / National ID
Must state your place of birth
2: Your EU residence document from your last stay in Denmark
If you have an EU residence document from an earlier stay in Denmark, you can bring it to the state authority SIRI. If you don´t have it with you, please inform the state authority SIRI when you talk to them, that you have been registered in Denmark before.
2: Proof of your address in Denmark e.g. rental contract
3: Entry form - fill in the form below before appearing at Dokk1:
4: If applicable: Marriage certificate, if you are married - even if your partner is not accompanying you. Divorce certificate, if you are divorced. Death certificate, if you are a widow(er).Birth certificate for any accompanying child under 18.Documents concerning legal custody, if you are not married to your child's other parent.
Why must I appear in person at Dokk1 at a certain date?
Normally, it can take a long time to be issued with an EU residence document and thereafter a CPR number.
We have allocated extra staff for the registration of EU/EEA and Swiss students on certain dates so that you can get your EU residence document and CPR number much faster.
When you book an appointment, using the button under Step 3, you will only be shown the next available time slot at the registration event. This is an effort to secure that all students get an appointment and to secure a flow in the registrations at Dokk1.
Can I show up at the registration event at Dokk1 without an appointment?
No. You need to have an appointment. You will find the link to book an appointment under Step 1 in the guide.
Please call us at +45 89401030 if you need help to book an appointment. If this is your first time applying for a CPR number you must have applied for a CPR online before you appear at the registration event at Dokk1.
What if I am unable to attend the registration event at Dokk1 on the available date(s)?
The Danish Agency for International Recruitment and Integration (SIRI) who is in charge of issuing your EU residence document and Citizen Service (Borgerservice) who will take care of your CPR registration have allocated extra staff on the following dates to ensure you the fastest possible procedure:
- August 24
- August 31
- September 7
- September 14
Should you be unable to attend, you must follow the normal procedure for first attaining an EU residence document and thereafter a CPR number which will be considerably more time consuming.
How do I book an appointment if I do not have a Danish phone number?
If you do not have a Danish phone number, you can type in your email-address. You will then receive an email with an 8-digit number which will serve as your booking number for your appointment at Dokk1.
When you arrive for your appointment at Dokk1, you must type in the 8 digits at the check-in stand in the arrival area.
I cannot find my reservation number for my appointment at Dokk1, what do I do?
You need the reservation number to check-in when you arrive at Dokk1. You have received either an SMS if you have used a Danish phone number to book an appointment or an email containing your reservation number, if you typed in your email address when booking your appointment. Check your spam filter, in case the email is not in your inbox.
If you still can’t find the email please call Citizen Service (Borgerservice) at +45 89 40 10 30 or send us an email at email@example.com. Tell us your full name and the date and time you have booked the appointment. We will then find your reservation number in the system.
I cannot find my receipt from the online registration, what do I do? Do I need to apply for the CPR-number again?
We can always find your online registration, if you bring your ID when you show up at Citizen Service at Dokk1. Please do not apply again.
I have forgotten to upload a document on my application for the CPR-number. What do I do?
When you show up at Citizen Service at Dokk1 to get the CPR-number, you need to bring the physical document (not on your phone) and tell us that you haven’t uploaded it. We will then upload the document.
How do I cancel the appointment I've made for appearing at Dokk1 to finish my registrations?
When you booked your appointment for the registration event at Dokk1 you typed in your Danish phone number or your email address.
A booking number was sent to you in an SMS or by email along with a description of how to cancel your appointment.
If you are unable to find the SMS or the email, please call Citizen Service at +45 89 40 10 30. We will then help you cancel or change your appointment.
There are no available time slots for the registration event at Dokk1. What do I do?
If there are no more available time slots, please call Citizen Service at tel.: +45 89 40 10 30.
What do I do if I plan to stay in Denmark for a longer period than first assumed?
You will automatically be registered as having left Denmark, on the date of departure you have provided us with.
When you are registered in the Civil Registration System (CPR) as having left Denmark, you simultaneously lose your social security in Denmark.
It is therefore important that you contact us at +45 89 40 10 30 so that we can cancel or change your date of departure.
What if I leave Denmark earlier than expected?
If you leave Denmark earlier than expected you must report your departure using your NemID.
My family will join me in Denmark at a later time. Can they use my EU residence document to get a CPR number?
No. The EU residence document is personal and only applies to you. You may find the rules and regulations for bringing your family to Denmark at newtodenmark.dk.
What if I am going abroad for a certain period and plan to come back to Denmark. Do I need to register my departure?
What if I don't receive my yellow health insurance card?
If you do not have your name on your mailbox, the card will be returned to Citizen Service at Dokk1.
Come by Citizen Service to pick it up. We will keep the yellow card up to 6 months. If we no longer have your card, you will need to pay for a new one.
My name is misspelled on my yellow health insurance card. What do I do?
It is very important that your name is spelled correctly. Call Citizen Service at +45 89 40 10 30. We will make sure that you receive a new card with a correct spelling of your name.
I didn't find the answer to my question. What do I do?
If you didn't find the answer to your question please call Citizen Service at tel.: +45 89 40 10 30.